Return & Refund policy
This policy applies to all orders placed on Oak Hearted and delivered within the United States.
At Oak Hearted, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange under the terms outlined below.
Return Window
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, items must meet the following conditions:
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Unused and in original condition
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In original packaging
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Proof of purchase (order number or receipt) included
Non-Returnable Items
The following items are not eligible for return:
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Perishable goods
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Custom or personalized items
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Gift cards
How to Start a Return
To initiate a return, please contact us at:
Email: support@oakhearted.com
Please include your order number and reason for return in your email. Our support team will guide you through the return process and provide a prepaid return label via email.
Return Shipping Costs
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Oak Hearted covers return shipping costs for all eligible returns. We will provide a prepaid return shipping label sent to your email.
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Return method: by mail using the provided label.
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We strongly recommend using the provided label to ensure your return is tracked and received successfully.
Exchanges
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We accept exchanges for eligible items. If you need to exchange an item, please contact us at support@oakhearted.com before returning the item so we can assist you.
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For items that are defective or damaged, we will replace them at no additional cost.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us immediately at support@oakhearted.com within 48 hours of delivery.
We will resolve the issue at no additional cost to you.
Refunds
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Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
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Approved refunds will be processed within 10 business days.
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Refunds are issued to your original payment method.
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Processing times may vary depending on your bank or payment provider.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Oak Hearted
Address: 1025 W Church St, Apt 504, Livingston, TX 77351 United States
Email: support@oakhearted.com
Phone: +1 (502) 858-5733
Support Hours: Monday – Friday, 10:30 AM – 06:00 PM (CST), and we typically respond within 1-2 business days.